Symptom Reference Checklist

Use these observations when describing symptoms to qualified service

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Click to expand symptom reference

Check Item	✅ Expected	❌ Symptom	Reference
Power indicator light	Light is on	No lights	Confirm the breaker, outlet, and power switch are in their normal positions per the current manufacturer manual; contact qualified service if power does not restore
Control panel display	Normal display	Error codes showing	Note any error codes shown and reference the current manufacturer manual; contact qualified service if codes persist
Ice/Off/Clean switch	Set to "Ice" position	In "Off" or "Clean" mode	Confirm the switch is in the "Ice" position per the manufacturer manual; contact qualified service if production does not resume
Bin full sensor	Bin has space	Sensor triggered (bin may not be full)	Note whether ice bridges or residue appear to block the sensor eye; contact qualified service if the sensor still misreads

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Click to expand symptom reference

Check Item	✅ Expected	❌ Symptom	Reference
Water shut-off valve	Fully open	Closed or partially closed	Visually confirm the shutoff valve is fully open; contact qualified service if flow remains restricted
Water pressure	Within manufacturer-specified range	Noticeably low flow at the supply valve	Note whether building water pressure at the supply valve reads within the manufacturer-specified range; contact qualified service if a booster pump is needed
Water inlet screen	Clean and clear	Clogged with debris	Visually inspect the inlet screen for debris or damage; schedule qualified service to clean or replace it per the manufacturer manual
Float valve operation	Moves freely	Stuck or not moving	Note any visible mineral buildup around the float area; contact qualified service for float valve service
Water in reservoir	Proper water level	No water or overflowing	Note whether water reaches the reservoir; contact qualified service for inlet valve and solenoid inspection

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Click to expand symptom reference

Check Item	✅ Expected	❌ Symptom	Reference
Compressor operation	Running (humming sound)	Not running	Note whether the compressor tries to start; contact qualified service for capacitor, overload, and control board inspection
Condenser coils	Clean and clear	Dirty or blocked	Visually inspect the condenser coils for dust or blockage; schedule qualified service for coil cleaning per the manufacturer manual
Evaporator temperature	Cold to touch	Warm or room temperature	Note whether the evaporator feels warm; possible refrigerant issue requiring qualified service
Condenser fan	Running when compressor runs	Not running	Observe whether the condenser fan spins with the compressor; contact qualified service for fan motor and capacitor inspection
Hot gas valve	Opens during harvest	Stuck closed	Note whether the harvest cycle releases ice; contact qualified service for hot gas valve inspection

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Click to expand symptom reference

Check Item	✅ Expected	❌ Symptom	Reference
Water pump operation	Pumping water over evaporator	Not pumping	Observe whether water flows over the evaporator; contact qualified service for water pump inspection
Water distribution	Even water flow	Uneven or no flow	Note whether water flow looks even; contact qualified service for distribution tube and curtain service
Evaporator plate	Clean metal surface	Scale buildup	Note any visible scale on the evaporator; schedule qualified descaling using the manufacturer-approved clean cycle described in the user manual
Ice thickness sensor	Properly adjusted	Misadjusted or dirty	Note whether ice thickness looks consistent; contact qualified service for ice thickness sensor adjustment
Harvest cycle	Ice releases properly	Ice sticks to plate	Note whether ice releases fully each harvest; contact qualified service for harvest assist and hot gas valve inspection

1. Brand & Model

Locate the manufacturer nameplate and note the exact model and serial number.

2. Symptoms & Error Codes

Write down any error codes, unusual sounds, and when the symptoms started.

3. Current Manufacturer Manual

Have the current manufacturer manual available; share your observations with qualified service.

Ice Machine Not Making Ice?